Credit Card Application - jBPM Case Management

A case project with human tasks and different milestones.
It shows:

• Case mgm features
• Case file definition
• Milestones
• Case users and groups
• Case conditions
• Case role assignments vs Human tasks role assignments
• Case data
• Case dynamic human tasks
• BPMN Human tasks
• SLA

This sample project is used to follow the process of a new credit card request.
The request is made by a customer to his own bank.
The overall case project must b completed in 5 minutes (SLA); if the SLA is not met, a new User Task is assigned to the administrator

(usage of org.jbpm.casemgmt.impl.wih.EscalateToAdminSLAViolationListener)

Credit Card Application - Case overview

Credit Card Application - Case assignments

Owner:

• admin

Groups:

• customer
• bank_operator
• bank_supervisor

Credit Card Application - Case Milestones

Milestone 1 - Customer Form

Case activities:

• Customer Form User Task
  
  actor: customer

Milestone 2 - Customer application check

Case activities:

• Bank Balance Check User Task
  
  actor: bank_operator
• Customer debt position User Task
  
  actor: bank_operator
• Credit Card Final Approval User Task
  
  actor: bank_supervisor

Credit Card Application - SLA policy

Case overall SLA due date: 5m (5 minutes)

Bank Balance Check User Task due date: 1m (2 minutes)

Customer debt position User Task due date: 2m (2 minutes)

if the SLA is not met, a new User Task is assigned to the administrator

(usage of org.jbpm.casemgmt.impl.wih.EscalateToAdminSLAViolationListener)